Frequently Asked Questions

RETURNS FAQ

WHAT IS YOUR RETURN POLICY?

We offer 30 days 'No Fuss' money back guarantee ensuring a full refund if our products fail to meet the promised standards. ​ ​ We welcome our customers to try our unbeatable package for 30 days with 100% money back Guarantee. No obligations, simply return if not satisfied. ​ ​ We include free collection pickup for all Returns so zero return postage cost.



HOW DO I RETURN AN ITEM?

If you have decided to return an item, then please contact us. We will advise you on how to repackage the item and will arrange a Parcelforce collection. Simply hand over the package to the Parcelforce driver upon collection.



WHEN WILL I GET MY REFUND?

Once we have received the return we will initiate the refund process within 1 working day. Payment made via Debit/Credit card could take up to 3 working days. PayPal payments could take up to 2 working days.



WHAT ARE YOUR POSTAGE COSTS?

We offer free 24Hrs Express postage to all customers within UK. We also offer free collections for all returns. £20 international postage cost for all EU countries.



WARRANTY FAQS

WHAT ARE THE PAYMENT OPTIONS?

Accepted Credit Cards: VISA, Master Card, American Express.
Accepted Debit Cards: Visa & MasterCard.
We also accept PayPal payments. ( Recommended as you can apply for 0% Finance)



ARE MY PAYMENTS INSURED?

All payments via Debit/Credit cards are protected by our payment processing company (Wix). Payments are also ensured by your subjective bank societies and credit card companies. ​ All payments made via PayPal are protected by PayPal's buyer protection policy. 100% money back guarantees.



DO YOU OFFER FINANCE PAYMENT OPTIONS?

We do not offer our own finance option however we accept PayPal credit finance. Please visit: https://www.paypal.com/uk/webapps/mpp/paypal-virtual-credit



SOFTWARE FAQS

DO I OWN THE SOFTWARE LICENCE(S)?

Yes, we have registered the software with Adobe using the mac’s serial number so if you own the mac with the serial number you own the registered software. We will include an certificate list of all the activated Adobe serial numbers.



WILL THE SOFTWARE LICENCE(S)  EVER EXPIRE?

The software are fully activated and registered so they will be active indefinitely.

We offer unlimited software warranty ensuring the loss of the installed software.


Free unlimited re-installation service throughout the life time of the Mac.



CAN I TRANSFER THE SOFTWARE LICENCE(S) TO MY NEW MAC?

Unfortunately no as the software licence is registered using the mac’s serial number.

For transferable Retail licence please see our Adobe Creative Suite 6 Master Collection in our store.

HOW ARE YOU ABLE TO OFFER THE SOFTWARE SO CHEAPLY?

We have established partnership with several certified software distributors who supply us software licenses at discounted rates. we also have coporate account with Adobe and Micorsoft office.



PRODUCT FAQS

WHAT DOES ‘REFURBISHED’ MEAN?

All our macs are professional refurbished. Used units that have been repaired, restored and upgraded to the highest industry standards. Some units may have had new screens and components replaced.



WHAT IS SO SPECIAL ABOUT YOUR 'ALL IN ONE' PACKAGES

'All in one' solution ensures that all our macs come ready with all the pre-installed software and accessories. (Mouse, keyboards, batteries, DC cables). Ready out of the box in 5 min, just power on and connect to Wifi. ​ ​Our Cost effective and Hassle free package is the perfect solution for design students and freelancers.



WHAT IS YOUR REFURBISHMENT PROCESS?

All refurbished Mac are subjected to a strict testing and configuration process. All internal components including hard drive, RAMs, CPU, GPU, network connections and displays ports are thoroughly tested to ensure a fully functioning mac. ​ ​ 1. All macs are tested several times to make sure that all components are working perfectly. ​ ​ 2. Any Modules that are flagged with issues are replaced with new functioning parts. ​ ​ 3. A fresh copy of Operating Software software is installed including the Software package. ​ ​ 4. Installed software are fully registered, activated and configured. ​ ​ 5. All macs are thoroughly cleaned, inspected and packaged with appropriate accessories.



PAYMENT FAQS

WHAT ARE THE PAYMENT OPTIONS?

Accepted Credit Cards: VISA, Master Card, American Express.
Accepted Debit Cards: Visa & MasterCard.
We also accept PayPal payments. ( Recommended as you can apply for 0% Finance)



ARE MY PAYMENTS INSURED?

All payments via Debit/Credit cards are protected by our payment processing company (Wix). Payments are also ensured by your subjective bank societies and credit card companies. ​ All payments made via PayPal are protected by PayPal's buyer protection policy. 100% money back guarantees.



DO YOU OFFER FINANCE PAYMENT OPTIONS?

We do not offer our own finance option however we accept PayPal credit finance. Please visit: https://www.paypal.com/uk/webapps/mpp/paypal-virtual-credit